Questions about Support at Home.
Answers to some of the questions we’re asked most often about Support at Home.
Support at Home is the Australian Government’s in-home aged care program designed to help older Australians remain independent and living safely at home for longer. It replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025.
Eligibility is determined through an aged care assessment. Our local team can help point you in the right direction if you’re not sure whether you qualify.
You’ll need an aged care assessment to determine your eligibility and funding classification. Our team can explain the assessment process and what to expect.
Depending on your assessed needs and approved services, you may be able to access personal care, domestic assistance, transport, social support, nursing, dementia support, allied health, gardening and home maintenance, and assistive technology or home modifications.
Support at Home has eight ongoing funding classifications, with the level of funding based on your assessed care needs. Our team can help explain how classifications relate to your individual budget.
Yes. You can choose the provider that delivers your Support at Home services, and you can change providers if your needs or preferences change.
Yes. If you’re already receiving Support at Home and would like to change providers, our local team is happy to explain the process and how we can help.
Your Care Manager works with you to coordinate, monitor and review your services as your needs change, and is your main point of contact for questions.
Yes, where you’d like them involved, we can work collaboratively with family members throughout your care.
Your Care Manager will work with you to review and adjust your services as your needs and circumstances change over time.
Depending on your individual circumstances, you may be asked to contribute towards the cost of some services. Our team can talk you through what this may mean for you.
Our local team supports clients across Perth and the metropolitan area. Contact us to confirm service availability in your suburb.
Not sure where to start?
Whether you're looking for Support at Home, NDIS support,
private care or simply need some guidance, we're here to help.
Speak with our local Perth team today.
